BORVEX SUPPORT
Technical Support
BORVEX provides technical guidance to help customers select, operate, maintain, and support compatible BORVEX equipment.
How We Can Help
Product Selection
BORVEX can help you evaluate application requirements and identify compatible pneumatic piercing tools for your project. Share bore length, pipe size, soil conditions, and compressor availability for practical guidance.
Equipment Configuration
Receive guidance on compatible head options, air supply considerations, and setup factors that may affect performance. Configuration recommendations depend on the specific product and jobsite conditions.
Replacement Parts
BORVEX can help identify wear components and service parts using model, serial, and product information. Part availability should be confirmed with the BORVEX team before ordering.
Operating Questions
Ask about startup procedures, compatible operating parameters, and common application questions for supported equipment. Operating guidance is provided based on the product and documented specifications.
Maintenance Guidance
Learn about inspection intervals, lubrication practices, and wear-component replacement considerations for supported BORVEX equipment. Maintenance recommendations may vary by product and operating conditions.
Warranty Assistance
BORVEX can explain how to prepare information for a warranty review according to the terms supplied with your order. Warranty coverage depends on the applicable written documentation.
Information That Helps Us Assist You Faster
- Product Model
- Serial Number
- Purchase Information
- Description of the Issue
- Photos
- Video (if available)
- Operating Conditions
- Compressor Information
- Soil Conditions (if applicable)
Common Support Topics
How do I identify my model?
Look for the model and serial information on the product identification tag, invoice, or order documentation. If you are unsure, contact BORVEX with clear photographs of the equipment and any purchase records you have available.
How do I request replacement parts?
Contact BORVEX with the product model, serial number, and photographs of the component or wear area when possible. The team can help identify compatible parts and confirm availability based on the supported equipment.
Can BORVEX recommend the correct tool?
Yes. BORVEX provides application-focused guidance based on project requirements such as pipe size, soil conditions, bore length, and compressor capacity. Recommendations are intended to help customers select appropriate equipment for their application.
What information should I provide?
Product model, serial number, purchase information, a clear description of the issue, and operating details such as compressor setup, lubrication, and soil conditions when relevant. Photos or video may also be helpful.
Can I send photos or video?
Yes. Visual documentation can help BORVEX understand the equipment condition, configuration, or concern more clearly. Share files when requested or when they may support product identification or technical review.
How do I request warranty assistance?
Review the general warranty information on the BORVEX Warranty page, gather your model, serial number, and purchase documentation, then contact BORVEX for next steps. Every request is reviewed according to the applicable written warranty terms.
Technical Documentation
Product Manuals
Operating and product documentation for supported BORVEX equipment as resources become available.
Maintenance Guides
Maintenance reference materials to support inspection, lubrication, and wear-component awareness.
Replacement Parts Information
Parts identification guidance to help customers request compatible components for supported equipment.
Safety Information
Safety and operating awareness resources related to pneumatic piercing tool use and jobsite preparation.
Documentation is being expanded as the BORVEX product library continues to grow.
Replacement Parts Support
BORVEX can help identify compatible replacement parts for supported equipment when customers provide product model, serial number, photographs, and purchase information.
Part compatibility and availability depend on the specific product and current inventory. Contact BORVEX to confirm the correct component before placing an order.
- Model
- Serial Number
- Product Photographs
- Purchase Information
How Technical Support Works
Contact BORVEX
Reach out by phone, email, or the contact page with your support question.
Share Product Information
Provide model, serial, purchase details, and a clear description of the concern.
Technical Review
BORVEX reviews the information and may request additional details when helpful.
Recommended Next Step
You receive guidance on configuration, parts, operation, maintenance, or warranty preparation as applicable.
Follow-up Support
BORVEX remains available for additional questions related to the supported equipment or order.
Need Technical Assistance?
Contact BORVEX if you need help selecting equipment, identifying replacement parts, or understanding product operation.