BORVEX SUPPORT
Warranty Information
BORVEX provides limited warranty coverage for supported equipment according to the terms included with the written quotation, invoice, or order documentation.
Understanding Your BORVEX Warranty
Warranty coverage is intended to address eligible defects in materials or workmanship under the terms supplied with the original order.
The exact coverage, duration, exclusions, and claim requirements may vary by product and order configuration. Customers should review the warranty documentation included with their quotation, invoice, or product records.
Your written order documentation is the controlling source for warranty terms.
What May Be Covered
Eligible Material Defects
Defects in covered components may be reviewed when they meet the written warranty terms.
Eligible Workmanship Defects
Manufacturing or assembly concerns may be considered when properly documented.
Supported BORVEX Equipment
Coverage applies only to qualifying BORVEX products identified in the original purchase documentation.
Approved Replacement Components
An approved claim may result in an eligible component being repaired or replaced according to the applicable terms.
Common Warranty Exclusions
- Normal wear and consumable components
- Improper operation or setup
- Insufficient or contaminated lubrication
- Incorrect compressor pressure or air supply
- Unauthorized modifications
- Use of incompatible parts or accessories
- Accidental damage
- Misuse, abuse, or neglect
- Damage caused by unsuitable ground conditions
- Transportation or storage damage occurring after delivery
- Failure to follow available operating or maintenance guidance
This list is general and does not replace the warranty terms supplied with the order.
Information Needed for a Warranty Review
- 1
Product Identification
Provide the product model, serial number, invoice, or order reference.
- 2
Description of the Concern
Explain what occurred, when it occurred, and how the equipment was being operated.
- 3
Photos or Video
Provide clear visual documentation when requested.
- 4
Operating Information
Include the compressor, pressure, lubrication, soil conditions, and configuration used when relevant.
- 5
Contact BORVEX
Wait for instructions before disassembling, repairing, returning, or shipping the product.
Do not ship equipment or components to BORVEX without prior written authorization.
How the Review Process Works
Submit Information
BORVEX receives the product and incident information.
Initial Review
The documentation is reviewed for completeness and warranty eligibility.
Additional Information
BORVEX may request photos, video, operating details, inspection, or return authorization.
Decision
The claim is evaluated according to the applicable written warranty terms.
Resolution
Approved claims are addressed according to the documented coverage.
Protecting Your Equipment
Correct setup, clean and properly lubricated air, routine inspection, and timely replacement of wear components can help protect equipment performance.
Maintenance records, operating information, and photographs may be useful during technical-support or warranty reviews.
Warranty Questions
Does every BORVEX product include the same warranty?
No. Coverage may vary by product and order. The written quotation, invoice, or order documentation contains the applicable terms.
Are wear parts covered?
Normal wear and consumable components are generally not treated as defects. Refer to the written terms for the specific product.
Should I repair the equipment before contacting BORVEX?
Contact BORVEX first. Unauthorized repairs or modifications may affect eligibility and can make diagnosis more difficult.
Do I need the serial number?
Product identification, purchase records, and serial information help BORVEX evaluate the request efficiently.
Who pays shipping for a warranty review?
Shipping responsibilities depend on the applicable warranty terms and claim decision. Obtain written instructions before shipping anything.
Does submitting a claim guarantee coverage?
No. Every request is reviewed according to the applicable written warranty terms and supporting documentation.
Need Warranty Assistance?
Prepare your model, serial number, purchase documentation, and a clear description of the concern before contacting BORVEX.
Information on this page is provided as a general overview and does not modify, expand, or replace the written warranty terms supplied with a BORVEX quotation, invoice, or order. In the event of a conflict, the written order documentation controls.